At RAI88, your privacy is more than a legal obligation — it is a core value we take seriously. This document clearly outlines how we collect, use, store, and protect your personal data as a member of our betting platform.
Six data protection principles we uphold every day
All data transmitted between your browser and RAI88's servers is protected by 256-bit SSL encryption — the same security standard used by major Malaysian banks such as Maybank and CIMB.
RAI88 has never and will never sell, rent, or distribute your personal data to any third party for marketing or commercial purposes without your explicit consent.
You have the right to access, correct, update, or request the deletion of your personal data at any time via your account settings or by contacting the RAI88 support team.
All data is stored on servers protected by multi-layered firewalls, strict access controls, and round-the-clock monitoring by RAI88's cybersecurity team.
The RAI88 Privacy Policy complies with Malaysia's Personal Data Protection Act 2010 (PDPA) and the relevant guidelines of the Malaysian Communications and Multimedia Commission (MCMC).
Whenever this Privacy Policy is amended, we will notify members via email or in-account notification before the changes take effect. You will never miss any important updates.
This document is the official RAI88 Privacy Policy, effective from 1 January 2026. By using our platform, you agree that your personal data will be processed as described herein. Save a copy for your reference.
RAI88 (hereinafter referred to as "we", "our platform" or "RAI88") values the privacy of every member who uses our services. This Privacy Policy explains in detail how RAI88 collects, processes, stores, and protects your personal data when you register and use our online betting platform at rai88.im.
We understand that sharing personal information with any online platform requires a great deal of trust. That is why we are committed to being fully transparent about our data management practices. Nothing is hidden — what you read here accurately reflects how we handle your data.
This Privacy Policy applies to all users of the RAI88 platform, including website visitors, registered players, and anyone who interacts with RAI88's services or content. Please read this document carefully before using our platform.
Quick Summary: RAI88 collects your data to operate its services, ensure security, and comply with the law. We do not sell your data. You have the right to access and request deletion of your data at any time.
RAI88 only collects data that is necessary for legitimate and specific purposes. Below are the categories of data we collect and their sources:
| Data Category | Type of Information | How It Is Collected |
|---|---|---|
| Identity Data | Full name, date of birth, gender, MyKad number | Registration FormKYC |
| Contact Data | Email address, mobile number, mailing address | RegistrationProfile Update |
| Financial Data | Deposit & withdrawal records, payment methods, account balance | TransactionsPayment Systems |
| Game Data | Betting history, games played, total wins/losses | Automated Platform |
| Technical Data | IP address, device type, browser, operating system, access logs | CookiesServer Logs |
| Communication Data | Customer support chat records, emails, feedback | Live ChatEmail |
RAI88 no collect the following information without a specific reason and your consent:
RAI88 uses your personal data solely for legitimate and transparent purposes. The following are the primary purposes for which your data is used:
RAI88 only shares your personal data in very limited and specific circumstances. We do not sell your data. Sharing occurs only under the following circumstances:
We share necessary data with service providers who help us operate the platform, including:
RAI88 may disclose your personal data to the relevant authorities when required by law or court order, including:
⚠️ Important Note: Whenever RAI88 is required to disclose your data to a third party for legal reasons, we will notify you (unless such notification is prohibited by law in certain circumstances).
RAI88 invests heavily in security infrastructure to keep your data safe at all times. The security measures we have in place include:
All communications between your device and RAI88 servers are encrypted using the latest TLS 1.3 protocol.
A sophisticated firewall system protects our servers from external attacks and unauthorised access.
Our cybersecurity team continuously monitors systems to detect anomalies and threats.
Only authorised staff with a legitimate business need may access player data.
Data is automatically backed up daily to a secure, separate location to prevent data loss.
The RAI88 platform undergoes regular independent third-party security audits to identify vulnerabilities.
While we take every possible measure to protect your data, no system can be guaranteed 100% secure. You are also responsible for keeping your RAI88 account password safe and not sharing it with anyone.
RAI88 does not retain your personal data for longer than is necessary for the purpose it was collected, or as required by law. The following are our data retention guidelines:
Once the specified retention period has elapsed, data will be securely deleted or anonymised in accordance with industry-standard methods.
As a registered RAI88 player in Malaysia, you have the following rights regarding your personal data under Malaysia's Personal Data Protection Act 2010 (PDPA) and RAI88's internal policies:
You have the right to request a copy of the personal data we hold about you. Requests will be processed within 14 working days.
If your data is inaccurate or out of date, you have the right to request that we correct or update it promptly.
You may request the deletion of your personal data, subject to any legal obligations that prevent complete removal.
You have the right to object to the processing of your data for direct marketing purposes at any time, without needing to provide a reason.
You have the right to receive your personal data in a structured, machine-readable format for transfer to another provider.
In certain circumstances, you have the right to request that we restrict the processing of your data while a query or objection is being resolved.
To exercise any of the above rights, please contact the RAI88 Privacy Officer by email at privacy@rai88.im or via our customer support live chat. We will acknowledge receipt of your request within 3 business days and aim to resolve it within 14 business days.
The RAI88 website uses cookies and similar tracking technologies to enhance your experience, ensure security, and analyze platform usage. Below are the types of cookies we use:
| Cookie Type | Purpose | Duration | Category |
|---|---|---|---|
| Sessions | Maintaining your login status and game session data while you are active. | Until logout | |
| Security | Preventing CSRF attacks, identifying suspicious activity, and protecting your account. | 7 days | |
| User Preferences | Saving your preferences such as language, theme, and display settings. | 1 year | |
| Analytics | Understanding how players interact with the platform to drive UX improvements. | 6 months | |
| Performance | Measuring page load times and platform performance for technical optimisation purposes. | 30 days |
You can manage your cookie settings through your web browser. Most browsers allow you to view, delete, or block cookies. Please note, however, that blocking essential cookies may affect certain features of the RAI88 platform and may prevent you from logging in or playing.
The RAI88 platform is strictly restricted to individuals aged 18 years and above. We do not knowingly collect personal data from children or minors.
⚠️ Strict Warning: If we discover that personal data of a child has been collected without valid parental or guardian consent, we will promptly delete that data and close the account in question. Parents or guardians with concerns may contact us at privacy@rai88.im.
RAI88 employs multiple layers of age verification to prevent underage access to the platform, including date of birth verification during registration, KYC procedures requiring official identification documents, and ongoing monitoring for suspicious usage patterns.
As an online platform, some of your data may be processed or stored on servers located outside Malaysia, primarily in connection with the gaming services and cloud infrastructure we use. In such cases, RAI88 ensures that:
RAI88 reserves the right to amend or update this Privacy Policy at any time to reflect changes in our practices, new legal requirements, or changes to our services. When we make material amendments, we will:
Your continued use of the RAI88 platform after any amendments take effect will be considered acceptance of the updated policy. If you do not agree with any changes, you have the right to stop using the platform and request account closure.
If you have any questions, concerns, or wish to exercise your privacy rights, RAI88's Privacy Officer team is here to help:
We will acknowledge receipt of your request within 3 working days. If you are not satisfied with our response, you have the right to lodge a complaint with the Malaysian Communications and Multimedia Commission (MCMC) or the relevant data protection authority.
Related Policies: To gain a full understanding of RAI88's data governance framework, we encourage you to also read Terms & Conditions and page Responsible Gambling us.
RAI88 is committed to protecting every piece of information you entrust to us. Register now and enjoy a safe, fair, and responsible betting experience.
256-Bit SSL · Data Never Sold · PDPA 2010 Compliant · 18+